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Versa lite will not work off the charger

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My versa lite started acting up a few days ago. It would not automatically sync and would lose the correct time. Then, the heart rate stopped reading. I tried a factory reset, tried uninstalling and reinstalling it from my app, tried shutting it down. Nothing worked. Now, it will not even respond when it’s not on the charger. When I tap on it, wrist shake and push the side button, nothing. When I put it on the charger the battery charging screen and clock screen will come up. They are showing dim. And I’m not able to access any other features. I cannot swipe or get to any other screens. Please help! 

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Welcome to the Fitbit Community, @Pleasehelpme111.

 

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What did they tell her?  I am having the same problem 

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Hello I am having the same problem. My versa lite doesn’t stay charged once it’s charged to 100%. This started late last night. Charged it this morning at 100%. Didn’t realize that it was at 0% until 10 mins ago. I got my Fitbit in November 2019

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Happened to me too they don't care they just want you to buy a new one

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