Versa lite won’t connect to iPhone 7plus

[KatieH10]

Hi,

I recently purchased my versa lite and have loved it until today at work when it would not sync to the app. Once I got home this evening I began trouble shooting. I re-downloaded the app, restarted the versa, turned Bluetooth on/off, restarted the phone, and updated the phones OS. I have an iPhone 7 Plus which is not fully updated to IOS 12.4. Nothing worked. 

I unfortunately made the mistake of doing a factory reset on the versa after going through the settings on the versa and now it is unusable as it needs to be re-set up but won’t connect to Bluetooth. 

HELP!  I feel like I’ve wasted $200! 

[KatieH10]

my phone IS fully updated to IOS 12.4

[KatieH10]

I also disconnected all other Bluetooth devices and made sure it wasn’t connected to Bluetooth on my iPad. 

[WendyB]

Is your phone on the supported list?

Supported phones

Some things will work while others will not. I'm sure it will get add at some point if its not there

[KatieH10]

It is, it worked just fine for three days.