Versa lite won't sync and keeps losing time

[Tobyshoomum]

Hi, can anyone help me please? I have Versa lite which for the past 3weeks has been losing time and doesn't sync to my phone automatically. I have to do a manual sync daily and this is now taking longer and longer, but it still doesn't show the correct time on my phone. I have tried all the suggestions- unpaired/ switched of the Bluetooth/ removed the auto time zone/ uninstalled app/ reinstalled app etc but nothing has worked. My Versa lite is currently 2hrs behind and now won't sync at all 😔.

Can anyone help me, this is really annoying and frustrating.

[barbandgwyn]

I did the same

[Teresad18]

I decided to switch over to garmin, amazing watches very good quality and you don't need to pay a premium subscription for the extras. They also have challenges. And they look way more fashionable!!! Fitbit can keep their 30% off code. 

[barbandgwyn]

I’m vastly thinking about buying another brand.



Barbara Allsopp

[stina1985]

This is happening to me too, for the last month. I’ve contacted Fitbit and tried every fix they’ve given me. A couple of times it has synced and time fixed but within an hour it’s lost a couple of minutes then in a few hours the time is just way out. The support I’ve received is rubbish to be honest and I’m not happy, there’s a clear issue here and they’re not wanting to fix it.

[Yankgirl6]

Just adding another person this is happening to.  My fitbit 'unsyncs' from my phone and loses time as well.  I can manually sync it and it does sync, but then a little later - same thing.  It also just stops tracking my exercise during workouts.  I look down at my watch and just the normal view - exercise just stopped for no reason.  Happens almost daily.
I tried to reach out to chat today and can't even access it. 

[jpratt2007]

This has been going on with my versa lite too, I would say it started about a week ago.  It won't sync, loses time, and is a complete hassle to manually try and sync to my phone multiple times a day

[ekibbons]

I have been fighting with mine for over a week and I am so frustrated. At this point I have done all the things that have been suggested on several posts on this forum and it’s not working. I activated my watch in December 2020 and really hoped to get at least 2 years out of it, but at this point I’m about ready to throw it in the trash. I’ve even done a factory reset on it and that didn’t work either. 3-4 times a day I have to tell the app to forget my watch, delete the app, turn off the Bluetooth, restart my phone, redownload the app, turn Bluetooth back on, and hope to god my phone will reconnect at least for a few seconds to sync the data. Today after several days of fighting with it, it won’t connect back to the app no matter what I try. I need to be able to contact Fitbit like others have mentioned doing, but I can’t find a phone number to do so. 

[Elliedon]

If you click on the ? at the top right of the forum page, a window pops up and right at the bottom of the page there is an option "contact support". On the next page, it then asks you to choose device, but if you ignore it and then scroll down to the bottom, there is another "contact support" button which then gives you the contact options, one of which is call us number. Check that the country shown at the top of the page is your correct country.