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Versa locked - Connecting to Versa Error trying to change PIN

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‎07-01-2018 13:08 - last edited on ‎07-03-2018 06:10 by Moderator Alum

‎07-01-2018 13:08 - last edited on ‎07-03-2018 06:10 by Moderator Alum

My Versa somehow locked itself while sitting in my bag at work. I have fitbit pay set up and a card attached.

When I go to the app and try to change the pin, i put the new pin in twice but it gives me the error saying it cant connect to versa.

I have tried removing the card, restarting the tracker, removing tracker and readding it. removing all other bluetooth devices etc.

Am at my wits end atm with it and cant seem to figure it out.

Can anyone help?

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
8 REPLIES 8

‎07-03-2018 06:15 - edited ‎07-03-2018 06:18

‎07-03-2018 06:15 - edited ‎07-03-2018 06:18

Hi there @deadfncat, good to see you around in the Fitbit Community! I was reading your Versa watch is locked. Thank you for mentioning the steps you have tried to address this issue.

 

Make sure your phone and Versa are connected and under the same Wifi network configured in your Fitbit app and try again the same steps from this article:

Otherwise, try to paired again your Fitbit Versa as a new device. However this will remove any unsynced data your Versa has stored.

 

See you until the next opportunity and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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0 Votes

‎07-27-2018 00:50

In response to RobertoME

‎07-27-2018 00:50

I had the same problem and i tried all of the things you suggested and it still comes up with the error message

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0 Votes

‎08-16-2018 17:20

In response to RobertoME

‎08-16-2018 17:20

I have had a similar problem with my Fitbit Versa: my watch locked up after multiple accidental pin code attempts during a boxing class. It's now been more than 24 hours that the watch is locked and I haven't been able to use it. I have tried everything: from what you suggested in your post, to all other suggestions I could find online of this forum. Still nothing as I keep getting the same error message when attempting to reset the pin code: "Error connecting to versa". 

This is really frustrating and seeing all the connectivity issues people raise, you'd think that it would Fitbit's priority to fix these. I'm returning the Versa to where I purchased it and would certainly not recommend this watch to anyone. 

Best Answer

‎08-20-2018 05:31

In response to cediim8

‎08-20-2018 05:31

As am I, very frustrating.

Best Answer

‎12-13-2018 04:21

‎12-13-2018 04:21

Just adding a comment to the topic.
I spent quite a few hours on unlocking my versa. The wallet was working just fine but went I went to the Wallet in the app it wanted me to enter a pin which should be the same as the phone lock screen pin. However, it was keep throwing me an error that it can't connect to versa. The same happened when I went to Device lock (I couldn't access it to reset the pin). The online chat support lady reccomended me to remove the cards (unable the wallet) via the fitbit.com access which I did. I rebooted everything, removed the wallet app etc. Nothing worked. In my watch when I pressed the left button and put a PIN in I was still able to see the credit cards but wasn't able to pay with them (the payment terminal said payment declined). I reseted the watch many many times. After hours what helped was to play around with the fitbit app in my laptop (not the online version). I removed screenlock from my phone and went to the computer app where I clicked on setting the device lock and somehow it did let me in. When I pressed the left button on my watch the cards weren't there anymore. I rebooted everything and went back to my phone app where I was finally able to set up the wallet from scratch. What a nightmare !!! Fitbit should really fix this crap before they charge you for an expensive toy that doesn't work as it should.

Best Answer

‎01-04-2019 14:44

In response to Aswavi

‎01-04-2019 14:44

Hi, I tried the above but I am still getting the error connecting to versa when I try to change the pin. Are there any other suggestions please?

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0 Votes

‎02-09-2019 03:02

In response to RobertoME

‎02-09-2019 03:02

why is wifi needed to unlock when the principle connection for the two devices is bluetooth ?

Best Answer

‎11-25-2019 20:18

In response to Aswavi

‎11-25-2019 20:18

This happened to me again now, one year later and the same troubleshooting worked as a charm. The difference makes the fact that you download a windows fitbit app in windows store and connect your versa to a laptop. Then in the laptop app click on your versa where the fitbit wallet is, just scroll down and go to device lock and enable it. This resets the one from the phone lock to a pc lock. you don't even need to go through with the pc lock entirely as your watch won't have wallet available anymore. So you'll be able to set it all up from scratch.

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