Versa locked and requesting unlock from phone

[waymez]

My Versa has been working perfectly ok until today. It is saying it is locked and requesting me to unlock from phone. When I go into the app and click on device lock (which is enabled) it asks me for PIN - but then says there has been too many attempts (did this from first attempt) and says to create a new PIN so I follow prompts and it comes up with an error message so my Versa remains locked. I have tried restarting but no luck. Any assistance appreciated.

[NellyG]

Some people have had success with doing a factory reset using the buttons. You have to set up again after that, but better than a locked watch.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Charlee97]

I’m having the same issue and it won’t factory reset. I removed it from my account to try and set it up again and I can’t as it’s still locked 

[waymez]

I managed to fix it by deactivating the card in wallet. 

Sent from my Samsung Galaxy smartphone.

[waymez]

I managed to get it unlocked by deactivating the card in wallet 

Sent from my Samsung Galaxy smartphone.

[Charlee97]

Thank you. I ended up sucsessfulky resenting it

[Rich_Laue]

On the phone Fitbit app, to enter the unlock code the app will ask you for your phones unlock code.

@Charlee97 what steps did you do to setup your tracker while it is still locked, we have plenty other posts with people with this problem.

[Charlee97]

I thankfully factory reset it