help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa logging runs properly but not logging the active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-22-2019 16:03

‎06-22-2019 16:03

My run was logged today at 36:16 minutes with 14 minutes peak, 17 minutes cardio, and 5 minutes fat burn but only counted that entire activity as 11 active minutes. I had a 93 minute weight lifting session yesterday that only logged 13 active minutes. Anyone else having this problem?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-23-2019 17:41

‎06-23-2019 17:41

Hi @MelissaRicci, it's nice to see you again in our Community Forums!

 

Thank you for sharing the details of your exercises. Great job! I understand your concern regarding the number of your active minutes as you would like to see the correct results of your efforts.  

 

As you know, the active minutes are awarded when the activity you're doing or logging is more strenuous than regular walking. Also keep in mind that active minutes are only recorded for activities that last 10 minutes or longer without any breaks. For more information about how the active minutes are calculated, please see this help article: What are active minutes? I recommend to restart your device as described in this help article. This will refresh your watch internally. Please monitor your device after that and let me how it goes. 

 

I'll be around. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes