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Versa logging too many exercise minutes

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‎06-17-2019 09:51 - edited ‎06-17-2019 10:06

‎06-17-2019 09:51 - edited ‎06-17-2019 10:06

I worked out for 50 minutes this morning and it's reading 147.  Same thing yesterday - very low activity and said I had 103 minutes.  Also, the pulse seems to be stuck on a high number and my sleep patters states "why did i get basic sleep details and says please try again tomorrow".  I have restarted the Versa and have uninstalled and reinstalled.  This is my 2nd replacement.  The screen went out on the other two after 3 months.  I got this one in the middle of March.  Do they only have a 3-4 month life expectancy?

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4 REPLIES 4

‎06-18-2019 15:34

‎06-18-2019 15:34

HI @woohootess, welcome to the Community Forums!

 

Thanks for letting me know about your Versa, and I'm sorry for the experience that you've had with it. Our devices were design to last longer, but I see where are you coming from and be sure that I'll help you out. Active minutes are recorded based on the intensity of your activity and heart rate data, which also affects the sleep stages. Since the heart rate readings show a high number, may I know if your Versa is snug on your wrist, meaning not too tight or loose?. Also, have you checked our help article which explains what factors affect the heart rate?

 

In the meantime, I'd recommend the following steps:

  1. On your Versa, swipe from right to left and tap on settings.
  2. Switch the heart rate settings to off.
  3. Restart your Versa device.
  4. Switch the heart rate settings back to on.

 

Give it a try and let me know how it goes.

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‎06-19-2019 06:34

In response to LizzyFitbit

‎06-19-2019 06:34

Yesterday afternoon it stopped reading the heart rate altogether.  I have read all of the articles on heart rate and have just done as you suggested with turning off the feature and restarting the Versa and it's still not working.  I wear it snug on my wrist as I have done for the past years of owning a fitbit product.  I believe I have a defective devise.  How do I request a replacement?  I'm still under the one year warranty.

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‎06-19-2019 13:54

In response to woohootess

‎06-19-2019 13:54

Now my Versa has stopped with the hourly reminders to move.  Is it going to be one feature after another that I lose before it completely dies?

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‎06-20-2019 15:44

In response to woohootess

‎06-20-2019 15:44

Hi @woohootess, it's nice to see you around.

 

I appreciate your efforts in trying the steps from my previous post. I see where are you coming from and I'm sorry about the issues that you've had with your Versa since then. I've gone ahead and contacted our Support Team on your behalf so they can create a case and give you a hand. Make sure to check your inbox.

 

See you around.

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