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Versa logs a high amount of steps

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‎06-07-2020 16:19 - last edited on ‎06-23-2020 06:45 by Fitbit Moderator

‎06-07-2020 16:19 - last edited on ‎06-23-2020 06:45 by Fitbit Moderator

I have a Versa and at least once a month so far, as I am logging my exercise and water intake, my steps for the day automatically rise to over 100,000 steps and all the applaud starts...what is with this and how can I avoid this happening again?  I synch to my Android - Samsung Note 5.

 

 

Moderator edit: updated subject for clarity

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‎06-23-2020 06:44

‎06-23-2020 06:44

Hi @123DB, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since it's logging a high amount of steps at the end of the day.

 

Please restart your Versa as described in this help article. After this, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in.

 

Finally, monitor your watch for the next 24 hours and see if the issue doesn't happen again.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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