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Versa loses GPS connection during my runs

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‎05-06-2019 01:21 - last edited on ‎05-07-2019 04:57 by Fitbit Moderator

‎05-06-2019 01:21 - last edited on ‎05-07-2019 04:57 by Fitbit Moderator

On my last few runs my Versa has lost GPS connection during my runs. It hasn’t bothered me too much but yesterday I did a half marathon and it lost connection before the first mile and spent the next 12 miles connecting. I was pretty upset about this as I was not able to compare my splits from previous half’s. I know you get your official gun & actual time at the end of the race but it’s good to have your own personal breakdown. Any ideas advice to what could be the problem. TIA

 

 

Moderator edit: update subject for clarity

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‎05-07-2019 04:56

‎05-07-2019 04:56

@Mandie.ansell It's great to see you in our Fitbit Community! I understand your frustration regarding the GPS connection issue that your Versa is experiencing.

 

In order to correct this issue, I'd like you to visit this help article, which provides information about the reason why the GPS feature can be affected and how to troubleshoot the issue.

 

If the issue persists, let me know and I'll be happy to assist you! Smiley Happy

JuanJo | Community Moderator

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