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Versa losing connection from my phone

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‎05-07-2020 05:57 - last edited on ‎05-20-2020 06:25 by Fitbit Moderator

‎05-07-2020 05:57 - last edited on ‎05-20-2020 06:25 by Fitbit Moderator

I have had my versa for a year and a half now, it keeps losing connection from my phone, does this happen to anyone else? I quit using it for a while because it became so annoying and went to my Apple watch. I started using the Versa again about a month ago and today it has lost connection again......is there something I can do to keep this from happening?

 

 

Moderator edit: update subject for clarity

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‎05-20-2020 06:25

‎05-20-2020 06:25

Hi @Alaina330, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since it loses connection from your phone. Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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