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Versa losing time and now won’t connect to Bluetooth or WiFi

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‎08-21-2019 23:15

‎08-21-2019 23:15

Over the past week my Versa that has been working perfectly fine, has started to lose time. 30 mins over 24hours. I have exhausted all options. The last being a factory reset, which wouldn’t even let me get past the download the app to set up part! Alas this morning it seemed more positive, connected to Bluetooth, even connected to WiFi. Then..... yep about 30 secs after it lost everything again including the time. I have sent an email to customer support and have a case number. I see that others are having the same problem. It’s really frustrating and annoying as I now have a watch that is useless. 

Has anyone else sent an email to support?  

Thanks

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6 REPLIES 6

‎08-22-2019 00:29

‎08-22-2019 00:29

Mine is doing exactly the same over the last week I’ve tried everything.

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‎08-22-2019 02:28

In response to Susanw59

‎08-22-2019 02:28

It’s very frustrating isn’t? I’ve tried so many times all the tricks to fix it. Nothing it just loses it connection and then the time goes out. I think this has something to do with the update. Fitbit should just send out the previous update to this latest one. See if it helps. Lots of people having the same problem. It’s the watch that’s faulty. Be interesting to see how they are going to fix it. At the moment I have an £180 ornament! Thought spending a little more on a watch would be money well spent. Seems with the functions I have, better off buying a universal on for £15 off the internet!

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‎08-22-2019 05:43

In response to Chambo19

‎08-22-2019 05:43

Thank you for replying
I spent a hour on a live chat trying to sort it , then they asked me to do a factory reset which didn’t work! So they have given me a new one free of charge!

Sent from my iPad
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‎08-22-2019 08:13

‎08-22-2019 08:13

yep, same issue - now it won't even pair to my phone after the factory reset. 

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‎08-22-2019 08:22

‎08-22-2019 08:22

Yup... great job Fitbit... NOT!!!!

 

Yet again you've effed it up with latest update.

 

Won't reliably sync.

Even when it does sync, the data doesn't match... especially the hourly activity logs.

 

The problem, as always is your bullheaded decisions to force syncing through Fitbit servers instead of just locally to the device.

 

Get it FIXED!!!

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‎04-08-2020 13:24

In response to Susanw59

‎04-08-2020 13:24

I am on my second replacement ie 3rd Versa. 
totally fed up. 

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