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Versa lost heart rate and active minutes

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‎05-13-2020 18:53 - last edited on ‎10-23-2020 22:54 by Fitbit Moderator

‎05-13-2020 18:53 - last edited on ‎10-23-2020 22:54 by Fitbit Moderator

My Versa lost connection and I had to re-add the device to get it to connect and sync. After the re-connecting it is no longer showing any active minute data (last 28 days are blank on dashboard) and heart rate data is only showing last 3 days. Steps, distance, stairs, etc. all show historical data. Is there a fix? Where did the data go?

 

Moderator Edit: Clarified subject

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