Versa low battery life and inaccurate active minutes

[Cindy2019]

I purchased my Fitbit Versa in November. It was working great up until last week. The battery life drains in less than a day after charging to 100%. My active minutes is inaccurate as well. It will say I was active for forty five minutes when I am sitting at my computer. I restarted it and reset it but that did not fix it. Kind of bummed that I spent 200+ and it’s only worked for two months. 

Moderator edit: Format 

[NellyG]

I will flag your post for a moderator to give you a hand.

[HeydyF]

Hey @Cindy2019, welcome to the Community! Thanks for restarting your Versa to make it track your active minutes more accurately. I'd like to ask you, does your Versa keep tracking them? In addition, I'd like you to tell me how is the heart rate monitor working, is it tracking your beats per minute accurately, or is it tracking also a higher amount? As you may know, these 2 things are very related. You can take a look at this help article for further information about it. 

Now in regards of the battery, if you haven't, I'd like you to take a look at the tips in this help article: Can I improve my Fitbit device's battery life? 

Thanks for stopping by @NellyG! 

Keep me posted! 

[Cindy2019]

Thank you!

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[HeydyF]

You are more than welcome @Cindy2019! Please let me know the behavior of your Versa so far. I will continue assisting you if the issue persists, or you can get in touch with our Support team for further help. 

Have a nice day! 

[Cindy2019]

Update:
I dimmed the the screen, changed my wallpaper back to the original, and many along syncing it to my Fitbit app. I charged over night and at 6:38 am it was at 100%. The heart rate and active minutes are accurate low that I updated the Fitbit app. However, it is 830 pm and I am down to 47% after taking all the precautions. The battery has been draining quickly even after doing all of this.

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[HeydyF]

I hope you are doing fine @Cindy2019! I appreciate the update. I have escalated your case to our Support team so they can further investigate this issue and give you a hand on this. So please keep an eye on your inbox. 

Let me know the outcome! 

[Tidofm]

Was this ever resolved? I am having the same issue with low battery and crazy high inactive minutes!