Versa messages disappear without clearing them

[Karlee808]

When I receive a text message, I click on open and the message automatically disappears without me clearing it. How do I get the message to stay in the screen until I delete it and why is there no Reply option?  Also, shouldn't the be a folder for Messages?

Moderator edit: added label

Moderator edit: updated subject for clarity

[MarciM]

Hi @Karlee808 What phone OS are you using? 

[Karlee808]

Hi Marci, I have a Samsung Note 8, android phone.

[Dijd]

Did you ever get an answer to this problem?  Yesterday, I moved from a Charge 2 to the versa.  The versa tells me I have a message.   When I click 'open' on the versa, I can actually see it open the message ON MY PHONE, but not the versa.  And the message disappears from  my versa.  

I'm using Samsung S7. Android 8.0.

[Marrrmaduke]

@Karlee808 @Dijd I'm x-posting my answer here:

Can you see the preview of the text message in your phone's Notification Bar/Centre? If you cannot, it means it's hidden and you need to change the setting. You need to go to your text message app settings and allow the preview of the message on the screen. Versa will forward only what it can see in the Notification Centre (assuming you gave it the permission to do so). If you're unsuccessful with the default stock Samsung app, install Google Messages. It's always good to stick to native app or Google Messages.