Versa miles circle not closing even after meeting target

[egraves81]

Today my versa says I have done 4.79 miles so far but the circle is not closed.  But my miles activity goal is set as 4.5 miles so the circle should be closed.  I've tried changing the activity goal and I've tried uninstalling the app.

Any ideas - I'm a bit obsessed about all my circles closing every day!

[Rich_Laue]

What circle are you referring too @egraves81 

Is this the circle of the GPS map. I can't think of any circle with your tracker? 

[Marslynn17]

Mine is doing this too. Have you had any luck figuring out how to fix it? My goal is 4 miles a day and I did 4.57 and it's like 3/4 the way closed

[Maliska]

I am seeing the issue.

Where you to find a fix for this?

[Maliska]

My goal is 5miles

You can see here I have done 6.99miles but the circle is not closed.

[LZeeW]

@egraves81   @Marslynn17   @Maliska   You are describing an app problem, not a Versa device problem.

What type of phone do you use?  Android or iPhone?  I would like to move this topic to the appropriate forum so you can get the help you need.

[Maliska]

I am using an Android.

As an added note the circle icon on my Fitbit screen has the same issue.

Thank you,

Kind Regards

[Marslynn17]

I am using an android. 

[LZeeW]

---

@Maliska wrote:

I am using an Android.

As an added note the circle icon on my Fitbit screen has the same issue.

Thank you,

Kind Regards

---

If this is happening on the app screen AND the device itself, then I won't move this whole thread.  This sounds like a new bug and the correct information needs to be reported to the engineers.

All users, be patient.  This could take some time to fix.

[egraves81]

Yes the is a problem showing on the screen of my app.  I am an android user.  Thanks

[Rich_Laue]

When viewing at fitbit.com is the circle the same? 

[egraves81]

Yes the same problem occurs.....for yesterday my target setting was 4 miles.  The circle on the link above is showing 4.6 miles but the circle is not closed.  Thanks

[Maliska]

@Rich_Laue 

Yes even when I log into Fitbit.com I see the issue.

See screenshot

 

[Marslynn17]

Yeah mine is like this on my Fitbit itself too

[LZeeW]

@egraves81  @Maliska  @Marslynn17   I reported this as a possible new bug.  Note the large pink banner at the top of the page.  The pandemic has affected Support and responses.  Don't expect a quick resolution.

[Maliska]

Thank you @LZeeW 

Please everyone at Fitbit stay safe.

[UW_Husky]

Same problem here. Android w/ Versa 2. Watch no longer buzzes when I hit 5 miles either. Note that circle will close at 8.05 miles--8.05 is the number of km in 5 miles. Coincidence? I think not!

Problem occurred with app update in March.

[AlessFitbit]

Hi everyone!

I was wondering if this problem with the distance tile not closing was still happening in the Fitbit for Android app? We released version 3.18 last week. Please make sure you update if you haven't yet and let me know if it's still happening. 

[UW_Husky]

I'm on 3.18. Still have the problem.

Temporary workaround: if your main goal is set to distance (in miles), multiply your activity goal by 0.621 and use that. For example, my 5-mile goal is entered as 3.11 miles. Circle closes, watch buzzes, and I get the star at 5.01 miles (close enough). Note that the bar graph page with day-by-day doesn't display correctly with this workaround--shows the goal and stars based on 3.11 miles.

[egraves81]

I am on version 3.18 and it is still happening.  My miles goal is set to 4 miles.  Yesterday I did 4.89 miles but the circle is not closed.

Thanks for looking into this.