Versa “miss” hours of sleep time

[Fordrock]

I’d have a lot more respect for, and be willing to again purchase another Fitbit product, if CS would simply admit that my Versa had become defective, rather than attempt to schmooze over the issue.  My Versa began to “miss” hours of sleep time, continuously “un-synched” from my iPhone, and got to the point where it lost the proper time altogether.   After a couple factory reboots.....I am done.  It’s a shame because I really counted on it for steps, floors and sleep quality info.  There are less expensive products that have none of the reliability issues this product has. Shame.   Rock Ford

[SunsetRunner]

Hi @Fordrock - How old is your Versa? That model is one of the older ones and I wonder if CS declined to replace it because it is out of its one year warranty. 

[MarkMM]

I've had occasional shoddy support. There are apparently even support techs closing warranties after a replacement. Try  again if you're not happy. You should at least get the discount offer if you're out of warranty. 

[Fordrock]

I simply ordered a less expensive tracker. Thanks for taking the time to reply. I appreciate it. Rick

Sent from my iPhone