Versa missing info on phone having to reccect

[bsholes]

I keep having issues with memory and it lost the sync with my phone what do I do?

[SunsetRunner]

Hi, which phone are you using?

[bsholes]

iPhone x

[SunsetRunner]

Hi, your phone is on the supported list by Fitbit. Would you be so kind as to elaborate more about your problems?

[bsholes]

It doesn’t connnect to the phone with the internet. Also how far I’ve walked on the watch

it says I walked 5000 steps let’s say the phone says nothing doesn’t say I have any miles since it doesn’t pop up. I know resetting to factory settings will fix since I tried that after everything  but for the longest time it distance steps heart beat were not shown or an option for the Fitbit app

[SunsetRunner]

Hi, so when I understand you well, you're having WiFi problems, is that correct?