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Versa missing one of 4 charging terminals on rear of watch

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‎02-05-2025 05:04 - last edited on ‎02-05-2025 09:34 by Fitbit Moderator

‎02-05-2025 05:04 - last edited on ‎02-05-2025 09:34 by Fitbit Moderator

When I place the watch in charger it shows 0% charge briefly but does not charge. On the back of the watch three charge contacts have bright brass colored flat contacts, the forth contact is a pin only. Can the contact be replaced or is a replacement watch back available? 

Moderator edit: updated subject for clarity

 

 

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‎02-05-2025 13:59

‎02-05-2025 13:59

Hi @Philathome.  Unfortunately, Fitbit doesn't offer any repair services.  

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-05-2025 13:59

‎02-05-2025 13:59

Hi @Philathome.  Unfortunately, Fitbit doesn't offer any repair services.  

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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0 Votes