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Versa needs to be restarted to track steps - Firmware update issue

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‎03-14-2021 12:38 - last edited on ‎03-15-2021 17:02 by Fitbit Moderator

‎03-14-2021 12:38 - last edited on ‎03-15-2021 17:02 by Fitbit Moderator

Since my versa 2. update,  I now have to reset my versa several times a day to track steps. 

 

Moderator Edit: Clarified subject

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‎03-15-2021 17:02

‎03-15-2021 17:02

Hi @CarlinJ, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying several times our restart process. To better assist you and further investigate, can you please let me know how many times you experienced this issue? Only the step-count is being affected? Are you using a Fitbit original clock face or a third-party one? In the meantime I receive your answers, please change the clock face of your Versa and let me know if the issue persists.

 

Looking forward to your reply. 

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