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Versa no longer pair with phone

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‎10-06-2019 13:15

‎10-06-2019 13:15

My fitbit versa doesn't pair with my phone after I did a factory reset on versa, I did the factory reset as my versa didn't sync to my phone after I upgraded the fitbit app. I tried several times to pair versa with my phone but it says the whole time, I must check that Bluetooth are on or restart the versa, did it several times without luck. My versa says I must start to download the app and that I tried as well without any luck to pair versa with phone. Please help me to get my fitbit versa working again!!! 

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‎10-06-2019 17:13

‎10-06-2019 17:13

Hi @Ella02  What phone are you using? Is it on the Supported Devices List?

Thry THIS Help Article on syncing problems or THIS one on set up issues

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-06-2019 17:21

In response to NellyG

‎10-06-2019 17:21

My phone are a Huawei P20 Pro

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‎10-06-2019 18:04

In response to Ella02

‎10-06-2019 18:04

Yes, thatis a Supported device. Go through all the troubleshoots in the article I linked in my post above.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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