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Versa no longer pairing or syncing

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What's going on fitbit??? Since your last update my versa no longer syncs with my phone.. I've tried everything that's been suggested and although it SOMETIMES pairs and syncs, once, it doesn't last the day. My versa no longer tells the right time. I was late picking my son up from school yesterday because I relied on my versa to check the time. I've deleted, switched off Bluetooth, re installed, shut down, reboot, re set factory settings (twice) and nothings working!! Today after deleting the app for the umpteenth time it wouldn't even connect. My phone isn't broke, my internet is fine. I spoke to an advisor yesterday and went through everything with her to no avail.. She was supposed to email me but no she didnt. Nothing. I feel Completely ripped off. I've had no end of issues with syncing since I bought the watch, it's never sent notifications and syncing has always been hit and miss. Now it's non existent. I would never buy from fitbit again and I certainly wouldn't recommend. 

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yeap im working on my third versa 2 and their not cheap at all i just dont understand how hard is it for something to sync gheesh
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