Versa no longer senses heart rate or sleep

[DRedlin]

I think my watch updated itself on the weekend and now it no longer records heart rate or my sleep. Did Fitbit change these features to only be premium ones now? I really hope not. Any ideas on how to make it work again. I've tried all the usual stuff. I'm going to try and let it die completely to see if that will work.

Moderator edit: format

[JuanJoFitbit]

Hi @DRedlin, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'm sorry to hear that your Versa stopped tracking your heart rate and sleep. By the way, thank you for troubleshooting this issue before contacting our forums.

Regarding your question, these features haven't been removed or changed. 

Please try the troubleshooting steps that are listed in this help article. After this, check out this help page, which explains how your Fitbit device tracks sleep.

Keep me posted on the outcome.