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Versa no longer tracking heart rate

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‎06-13-2018 06:32 - edited ‎06-13-2018 06:54

‎06-13-2018 06:32 - edited ‎06-13-2018 06:54

I've had my Versa about 6 weeks now. Worked fine until this week when the heart rate tracking somehow turned off. (the led is off) Notifications to move stopped. Notifications for texts and phone calls turned off.

This forum says I can go to settings and turn heart rate monitoring back on. When I go to settings I see heart rate ON, and notifications ON both during exercise and during sleep.

I tried reboot (twice,) no change in behavior.

Any guidance?

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‎06-13-2018 08:27

‎06-13-2018 08:27

If you have rebooted several times and it still does not work, you will need to return for replacement or refund.  Hope you bought locally so the process can be quicker.

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3 REPLIES 3

‎06-13-2018 08:27

‎06-13-2018 08:27

If you have rebooted several times and it still does not work, you will need to return for replacement or refund.  Hope you bought locally so the process can be quicker.

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‎06-21-2018 06:10

In response to GreginJaxFL

‎06-21-2018 06:10

It seems the LED that enables heart rate detection had failed. I went through an excruciating process with support to verify that I had a failed device, and then fitbit sent me a replacement Versa. 

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‎11-24-2020 03:15

In response to jdinnc

‎11-24-2020 03:15

I am having the same problems fitbit sent me a new one out and I even have a new phone and still heart rate won't record please help 

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