04-13-2019 09:35 - edited 04-17-2019 10:41
04-13-2019 09:35 - edited 04-17-2019 10:41
Yesterday, my Versa suddenly had a mini freakout. It prompted me for my pin, but was entering numbers on its own (with nothing touching it) over and over, eventually locking itself. I reset the pin, and my wallet, and moved on with my life. Later that night (about 4 hours later), I went to check the time, and the screen will not wake. I tried a two button restart several times, but it didn't vibrate or give me any indication that it was restarting. I thought perhaps it needed charging, even though it had been charged earlier in the day, so I let it charge overnight. This morning I heard the alarm going off, so it's still functioning, and still syncs with my phone, but still doesn't have a display. I tried the three button factory reset, and it doesn't respond (screen or vibration), other than a single brief flash of the green light on the back. Help?
04-13-2019 13:34
04-13-2019 13:34
the exact same thing just happened to me and mines wont come on at all.
04-13-2019 19:06
04-13-2019 19:06
Such a bummer! Hopefully they've got a fix for it. I've had it for less than a year 😓
04-16-2019 18:05
04-16-2019 18:05
Update: unsurprisingly leaving it alone has not magically fixed the screen issue. However, I did notice that the back light does turn on when I push buttons, but it's just a blank black screen. Any ideas?