Versa no longer visible on bluetooth

[Nagoh]

My versa was working fine (for a month) but now is now 20 minutes slow and not showing up in my fitbit app - i have followed all the steps and even tried to reinstall onto my iPad - nothing can see the watch help!

[Marrrmaduke]

Welcome to the forum @Nagoh! Phone model and OS? You mentioned iPad but I'm not sure it's your primary device. For now, please try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo appears
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected (on Android) and All day sync are enabled.

[Nagoh]

Thanks Marrrrmaduke.

sorry I didn't say about the phone - its an iPhone 6Plus

Thanks for your response - We had a bash at each of the things you suggested but came up empty - it really seemed to be something to do with the bluetooth function in the fitbit.

In the end we have taken it back to the place of purchase, and they (JB HIFI everybody!) very kindly swapped it over of a new watch. we came home and fired that up and everything worked instantly

Whoo Hooo

So, with much appreciation thanks again,

Nagoh

see you around on the forum!

see you on the forum.

[Marrrmaduke]

@Nagoh well as they say, all's well that ends well. I'm really happy you got a new Versa! 👍🏻