help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa no longer 'wakes' when I move my wrist

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-04-2021 11:11

‎01-04-2021 11:11

I recently updated my Versa and now it will not wake up when I move my wrist - I also use this as a watch and it is not responding - anyone else have this issue?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-04-2021 17:41

‎01-04-2021 17:41

This just started to happen to me a few days ago. I’ve done a soft restart which temporarily fixes the issue. Minutes later, I will have the same issue. This is my second time doing a factory reset whilst connected to wifi to see if it will fix/update any possible bugs in the firmware. The 2nd factory reset has worked thus far and this was about 10 minutes ago. Hopefully this works! (Fingers crossed). 
Hope this provided some insight! 
HAPPY NEW YEAR!

Best Answer
0 Votes

‎01-04-2021 19:23

In response to Arthur8960

‎01-04-2021 19:23

Thanks for the tip, I will try this😃
Best Answer
0 Votes