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Versa no longer works

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‎12-20-2019 17:42

‎12-20-2019 17:42

After a week of installing then doing a factory reset and installing again my Versa does not work at all! I love my Versa and it won’t even power on, just gets warm on the charger 😢

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‎12-21-2019 04:09

‎12-21-2019 04:09

@W-Minnig79, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa won't turn on.

 

Since you mentioned that your watch got hot when you put it on the charger, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-02-2020 11:52

In response to JuanJoFitbit

‎01-02-2020 11:52

I have not received a response from customer service and my Versa still will not charge or turn on. Just a paperweight now.
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‎01-02-2020 11:54

In response to W-Minnig79

‎01-02-2020 11:54

Have you tried throwing it at a brick wall as hard as you can? Don't rule anything out.

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