help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa no showing the correct time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2019 00:27 - last edited on ‎07-10-2019 05:49 by Fitbit Moderator

‎07-08-2019 00:27 - last edited on ‎07-10-2019 05:49 by Fitbit Moderator

My Versa was displaying the wrong time, went to sync it but that didn't work. Attempted the restart a number of times, that didn't work.tried unpairing and repairing, that didn't work. I've also done a factory reset a d that hasn't worked either.

Please help.

I think I may need a replacement.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-10-2019 05:48

‎07-10-2019 05:48

@Hels278 welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the wrong time that your Versa is displaying. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try one more workaround that has been helpful. Please try changing the clock face to one developed by Fitbit, not a third party clock face. Also, make sure that the device that you sync your watch with, has the correct time since your Versa displays the time of the device that is synced with.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes