Versa: non-responsive touch screen and failing battery

[kimberlyfaye]

What began with terrible battery life on my Versa — completely dead in under 12 hours with no notifications and normal use — seems to have escalated. Today, I can't get my screen to respond to swipes in any direction with any amount of consistency. I've hard rebooted a couple of times and it hasn't helped. Additionally, my steps per hour don't seem to be syncing with the app on my iPhone 11. 

[JuanJoFitbit]

@kimberlyfaye, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa since the screen won't swipe, the battery drains fast and the hourly steps are not syncing with the app. By the way, thank you for troubleshooting this issue before contacting our forums.

Since the screen is still unable to respond, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[kimberlyfaye]

Thanks so much. As a follow-up to my previous message, the screen stopped responding entirely yesterday. If I go to the app, I can see it's counting steps and has a nearly full battery this morning, but the screen won't come on at all. I can't even get it to do a hard reset. 

[JuanJoFitbit]

@kimberlyfaye, I apologize for the delayed response. However, I was able to get in touch with our Support team and was told that they sent you an email with some information. Please reply to their email and they'll be happy to follow up and assist you accordingly.

Don't hesitate to get back if you have more questions.