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Versa not adjusting calories burned, or sleep

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‎05-09-2019 15:10

‎05-09-2019 15:10

My Versa is counting my steps. However, it is not adjusting for any calories burned, leaving me with a negative. It is also not tracking sleep. This started yesterday

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‎05-09-2019 17:06

‎05-09-2019 17:06

Hi, are you using a Third Party Clock Face? If yes, change it to one developed by Fitbit itself and restart your Versa. If you're using a Fitbit Clock Face, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see after eache restart the Fitbit logo and release the buttons. This will reset the internal system of your Versa. 

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‎05-11-2019 10:40

In response to SunsetRunner

‎05-11-2019 10:40

@SunsetRunner It's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not adjusting your calories burned or sleep.

 

I'd just like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared @SunsetRunner.

 

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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