help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not always work with Huawei Honor 8x

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-27-2018 23:05 - last edited on ‎11-28-2018 05:58 by Moderator Alum

‎11-27-2018 23:05 - last edited on ‎11-28-2018 05:58 by Moderator Alum

Hi I've recently changed my phone to an honor 8x.my old charge 2 worked great with it and then I got a versa as a present. Initially that worked brilliantly, however recently it has just stopped syncing when I try to. Strangely it randomly syncs on its own  however I can't get notifications on it anymore. I love the watch and desperately want it to work. I've tried the steps on the website but nothing has helped. It is in android 8.1.

 

 

Moderator edit: Subject for clarity 

Best Answer
1 REPLY 1

‎11-28-2018 06:15

‎11-28-2018 06:15

@Nicola111081 Welcome! It's nice to have you on board! Sorry to hear that your Versa isn't working fine with your Honor 8X phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer