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Versa not being detected by smartphone

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‎11-15-2020 00:34

‎11-15-2020 00:34

I am having the problem tried reconnecting my versa today after few days.

App is not finding the device even when Bluetooth is enabled in phone.

Tried factory reset for versa and forgetting the device from Bluetooth still the issue persist as I can't even set-up the versa now..

Seriously a big big disappointment of how the device support is not working and issue not getting resolved.

The device is more like a dummy peace now and it feels not worthy to spend money on the device going by the current situation I won't continue with the device and fitbit brand.

Even the device is in warranty period still no support for this.

Please attend the situation on priority now.

Regards

NitinSodera

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8 REPLIES 8

‎11-15-2020 08:52

‎11-15-2020 08:52

People need to stop removing the tracker or doing a factory reset with a sync issue. Now they need to setup the tracker, but they already know that the app and tracker are not talking. 

 

@NitinSodera Please try these tips to fix the sync issue, after the sync issue is fixed, the tracker should setup. 

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‎11-15-2020 16:55

In response to Rich_Laue

‎11-15-2020 16:55

It doesn’t work. Followed the instructions verbatim & it MIGHT work for a few hours, but goes back to not connecting to the Bluetooth. For me, it started after the iOS update. Scrolling through the other posts, this is a rampant issue across a multitude of tracking devices- not just Versa, Versa 2, etc. but others as well-

Gun Rule
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‎11-15-2020 21:39

In response to TheConfessor

‎11-15-2020 21:39

Fitbit just came out with an update (3.34). It seems to have fixed the synch issue 🤞🏻

Gun Rule
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‎11-17-2020 04:50

In response to TheConfessor

‎11-17-2020 04:50

Thank you 

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‎11-17-2020 04:58

In response to TheConfessor

‎11-17-2020 04:58

fitbit firmware Version is : 32.71.6.19 and app version is 3.32. THis version is available in play store

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‎11-17-2020 05:01

In response to Rich_Laue

‎11-17-2020 05:01

These Solutions are not working.Already tried them out.

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‎11-17-2020 05:21

In response to NitinSodera

‎11-17-2020 05:21

App version is 3.34
My Fitbit Versa 2 updated a couple of weeks ago. I don’t know how to find which version it is using. I just looked at the internet connection and that also is not connecting.

Get Outlook for iOS
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‎11-17-2020 05:25

In response to harrymanj

‎11-17-2020 05:25

You are probably talking of the IOS version I here am telling about the android version available

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