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Versa not charging after factory reset

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‎02-01-2020 11:21 - edited ‎02-01-2020 11:25

‎02-01-2020 11:21 - edited ‎02-01-2020 11:25

My husband and I each have a Versa. Mine wasn't working well with my phone, so to test it and see if it was the Versa or my phone my husband agreed to factory reset his Versa and trade with me. After we factory reset his, the screen wouldn't turn on. So I charged it overnight. The next day, nothing. It's been 3 days now and I've tried everything to get it to work. My Versa is now working fine with his phone and it charges in both chargers that we have. His Versa, about twice a day, the screen will display 0% battery after holding down the left and bottom right buttons. When I plug into the charger connected to my computer, the computer makes a noise but then shortly after another noise indicating it failed. I've contacted Fitbit and they can not provide warranty support. Looks like I'm out a device and will have to purchase another. 

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‎02-02-2020 11:41

‎02-02-2020 11:41

Welcome to the Fitbit Community, @goodst0ry.

 

I appreciate your participation in the Forums and sharing the details of the issues with your Versa devices. Thank you for confirming that your watch is working fine now. I appreciate your efforts to resolve the issue with your husband's watch and sharing your experiencing with our Support team. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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