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Versa not charging and hot

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‎11-03-2020 10:22 - last edited on ‎11-03-2020 11:20 by Fitbit Moderator

‎11-03-2020 10:22 - last edited on ‎11-03-2020 11:20 by Fitbit Moderator

Hi! The other day my versa was charged and just turned off while I was wearing it. I have tried all reset options with no luck. No lights or vibrations. When I charge it, it becomes very hot quickly. Not sure what happened to it, but seems like it could be a fire hazard so I won't try charging it again. Thanks!

 

Moderator Edit: Clarified subject

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‎11-03-2020 11:19

‎11-03-2020 11:19

Hi @AMS7, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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