Versa not charging and showing a white screen

[fionam1311]

versa turned off as if no battery then now has a white screen - been on charge - no change

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community @fionam1311. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa is showing a white screen and won't charge. Thank you for your efforts to resolve the issue. I recommend following the complete troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging? Please try to change the clock face if you continue experiencing difficulties. 

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around!

[Superged]

I have the same problem. I tried the reset. I never saw the Fitbit log, just a series of colored lines. It's still not working.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Superged. 

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and would like to confirm if you've tried to change the clock face? 

I'll be looking forward for your reply.

[Superged]

Yes and my screen has come back....

[LiliyaFitbit]

Hi @Superged, thank you for your reply.

I am glad to hear your screen has come back to normal after you changed the clock face. I really appreciate your efforts and your time. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. If you have any questions, feel free to let me know.