help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not charging anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2020 10:27 - last edited on ‎07-06-2020 21:50 by Fitbit Moderator

‎07-06-2020 10:27 - last edited on ‎07-06-2020 21:50 by Fitbit Moderator

My fitbit versa stopped working.  It is charging, but when taken off the charger, the screen is black.  When I contact customer support about it, they told me that because I am over 365, they will not replace or repair the tracker.  

I understand that there are limits to warranties, but to say that the only thing they can do is offer 25% off a new purchase is unacceptable.  Their products should last longer than 1 year, 5 months.

I should have stuck with Garmins.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-06-2020 21:49

‎07-06-2020 21:49

Hi @clsikes, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes