Versa not charging at all

[AmberLucy1]

I’ve only had my versa a month and it won’t charge at all! I’ve tried plugging it into different sockets which all work fine with other cables but still no luck. No vibration when I plug it in and the display shows nothing. Very disappointed that it’s brand new and I don’t get to use it. 

[JuanJoFitbit]

@AmberLucy1 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't charge even though you've tried other sockets and cables.

I'd like you to try the troubleshooting steps that are listed in this help article. It contains steps that you already followed but you can skip them. After this, charge your watch for 2-3 hours and see if it turns on.

Keep me posted on the outcome! 

[AmberLucy1]

Tried all these steps and still nothing. Tried charging it again earlier and it only seems to work when the cable is held in certain positions which makes it very difficult to charge. From this I’m assuming it must be a faulty charger 

[JuanJoFitbit]

@AmberLucy1 thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so them can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions!