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Versa not charging even with a new charger

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‎09-25-2020 06:49 - last edited on ‎09-25-2020 13:02 by Fitbit Moderator

‎09-25-2020 06:49 - last edited on ‎09-25-2020 13:02 by Fitbit Moderator

It has been a few weeks ago that my Fitbit died, so I plugged it in and just went about my business. I went back to put it on and it did not turn back on. I thought my charger was faulty so I ordered a new charging station and that is still not working. What should I do?

 

Moderator Edit: Clarified subject

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‎09-25-2020 07:36

‎09-25-2020 07:36

Hi @Kayonaalbrecht 

Welcome to the forum. I'm sorry to hear your Versa isn't charging. Without a charge, I'm at a loss as to how to help you, so I'm going to direct you to customer service HERE. 

I hope they help you resolve the problem. Best of luck!

Marci | Bellevue, WA
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