Versa not charging or resetting

[AliceMahalia]

I’ve got a versa - it won’t charge/the screen is black and none of the reset options will work. Any ideas? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @AliceMahalia.

I am sorry to hear your Versa is not charging and won't turn on. Thanks for trying to resolve this and I am here to help. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Let me know how it goes. 

[CattyN]

I'm having the exact same issues as Alice. I've tried:

Using a different charging cord, 

Using different charging sockets/wall outlets with both cords,

Cleaning the charging area on the watch and on the charging dock,

Resetting the device by holding back and bottom button.

None of these have worked. My fitbit app says my Versa is fully charged but nothing seems to be bringing it back to life.

The reset is not working, I can't hard reset through the app because it won't sync (as if the watch is turned off).

The watch is approx 2 years old.

[LiliyaFitbit]

Welcome to the Fitbit Community, @CattyN.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and the additional details. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[VenetiaAmos]

I too am having the same issues as the above two persons. Troubleshooting efforts have been unsuccessful.

[VenetiaAmos]

The device is powerless. I’ve had it for 11 months.

[LiliyaFitbit]

Welcome to the Fitbit Community, @VenetiaAmos.

I am sorry that you are going through the same situation, thanks for trying to resolve this. I've shared your case with our Support team and they will continue assisting you on this matter. 

I'll be around.

[AliceMahalia]

I’ve tried all this and just tried again today but nothing is working! 

[LiliyaFitbit]

Thank you for your reply, @AliceMahalia.

I am sorry to hear you continue experiencing difficulties with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around if you have any questions.