help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2018 19:29 - last edited on ‎05-10-2018 09:10 by Moderator Alum

‎05-09-2018 19:29 - last edited on ‎05-10-2018 09:10 by Moderator Alum

Just bought and set up a new Versa after having a Surge for a long time. After it was setup and working, I placed it in the charging cradle. It initially was charging and then after reaching 67% charged, it stopped charging and will not charge anymore. What's happening?

 

 

Moderator edit: subject for clarity

 

Best Answer
1 REPLY 1

‎05-10-2018 09:11 - last edited on ‎10-28-2025 11:15 by Fitbit Moderator

‎05-10-2018 09:11 - last edited on ‎10-28-2025 11:15 by Fitbit Moderator

It's great to see you around @GDH_2015.

I am sorry to hear that your Versa isn't charging. If you keep having this issue, I recommend taking a look at the Why isn't my battery charging? article and follow the instructions provided there.

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes