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Versa not charging

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‎05-09-2018 19:29 - last edited on ‎05-10-2018 09:10 by Moderator Alum

‎05-09-2018 19:29 - last edited on ‎05-10-2018 09:10 by Moderator Alum

Just bought and set up a new Versa after having a Surge for a long time. After it was setup and working, I placed it in the charging cradle. It initially was charging and then after reaching 67% charged, it stopped charging and will not charge anymore. What's happening?

 

 

Moderator edit: subject for clarity

 

Best Answer
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‎05-10-2018 09:11

‎05-10-2018 09:11

It's great to see you around @GDH_2015.

 

I am sorry to hear that your Versa isn't charging. If you keep having this issue, I recommend taking a look at the Why isn't my battery charging? article and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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