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Versa not charging

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‎07-18-2018 00:33 - last edited on ‎07-19-2018 04:27 by Moderator Alum

‎07-18-2018 00:33 - last edited on ‎07-19-2018 04:27 by Moderator Alum

I am located in China. I bought the Fitbit versa online from Fitbit official online store. It arrived in this morning. I opened it up with 0% of power and then never charge into it for 4 hours. The screen never light up all the time. Contact the service people from Fitbit online store. They thought to long press couple or triple buttons to restart the device. But it never worked. Really frustrated. I would try other chargers. I don’t think it will work. I might send it back tomorrow and buy other brand’s sport watch. Any advise?

 

 

Moderator edit: subject for clarity

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‎07-19-2018 04:29 - last edited on ‎10-23-2025 10:37 by Fitbit Moderator

‎07-19-2018 04:29 - last edited on ‎10-23-2025 10:37 by Fitbit Moderator

Hey @EvanChan, it's great to see you around.

I am sorry to hear that your Versa isn't charging, thanks for troubleshooting this by yourself. I recommend taking a look at the help article Why isn't my battery charging? and follow the instructions provide there.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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