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Versa not charging

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‎02-15-2021 03:18

‎02-15-2021 03:18

My versa stopped charging in November. I bought a new charger as thought that might be the problem. It charged for 1 day and hasn’t charged since. At the time it stopped charging it was 18 months old. Anyone have a suggestion on how to fix this issue? I’ve tried holding down all 3 buttons etc to reset but nothing works. 

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‎02-15-2021 05:30 - last edited on ‎02-10-2025 10:32 by Fitbit Moderator

‎02-15-2021 05:30 - last edited on ‎02-10-2025 10:32 by Fitbit Moderator

Hi @Cathdagga, welcome to our Fitbit Community. Regarding the charging issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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