Versa not connecting to APP, bluetooth saying connected

[budbrian]

My Versa is not connecting to the APP, my iPhone bluetooth says it is connected.  Have not been able to get it connected, synced, updated now for a month. I am So frustrated, and ready to throw it away.

Where can I get a refund?

I have gone back to my Charge HR, no problem in connecting up straight away, and feel like I have wasted my money on the Versa.  It seems that this watch was brought to the market without fully testing or supporting its functioning.

I have re and re read all the solutions here, and nothing works.  HELP please, fix or refund!

Jane

[SunsetRunner]

Hi, try the following, but before doing that do not remove or unpair your Versa from the Fitbit app.

1. Logout of your account.

2. Deinstall Fitbit app

3. Restart your phone and enable BT

4. Reinstall Fitbit app

5. Login to your account

6. Sync your Versa with the Fitbit app

Hope this helps.

[budbrian]

Thank you for this information, but, I have done this several times. Will not  not connect to App, showing connected by BT.

i have tried to do everything that has been suggested in this forum, and have come to the conclusion that the Versa is not a good product. There seems to be TOO many issues and problems with it, and it should of been better tested / fixed before being put on the market.

yet my Charge HR, has not been used in 6 months, immediately is able to be set up and is off n running straight away.

Very disappointing, so are switching to a Apple Watch.