Versa not connecting to GPS on Samsung Galaxy S8.

[gary2020]

My phone is a Samsung galaxy S8 SM-G950U running android 9

When i go for a walk it never connect to the gps on my phone it just says connecting for the whole walk. ive check the app permission, Always Connected enabled,  Background App Refresh, Location Services, keeping Fitbit mobile app open during your workout nothing works.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @gary2020 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience. I would like to thank you for having detailed your issue and for having tested it lately. Keep in mind that environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your phone’s ability to connect to GPS satellites. 
 
Now, let's check the following requirements for your Versa to maintain a connection with your phone during your workout:

• Bluetooth is enabled on your phone and your tracker is connected (paired) to the phone. To confirm, go into your phone's Bluetooth settings and make sure you see Versa on the list of devices.
• Check on Versa your GPS exercise, tap the gear icon on any exercise and check that GPS is listed and set to On. 
• Your phone is within about 30 feet of your device.
• Your phone can identify your location and can track your location when you're not using Wi-Fi. For more information on which phone settings you may need to adjust, see How do I track my workouts with my Fitbit device?

After verifying all the requirements, try using GPS again by following the instructions in How do I track my workouts with my Fitbit device? If you're still having difficulty, try these troubleshooting steps:

1. Open the Fitbit app to reestablish a connection with your tracker.
2. Reboot your phone.

Give these steps a try and let me know the outcome! 

[gary2020 · Accepted solution]

I uninstalled the app on my phone and reinstalled it that seems to have fixed the connecting GPS problem.