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Versa not connecting to Wi-Fi or Pandora

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‎08-22-2019 12:53 - last edited on ‎08-23-2019 10:45 by Fitbit Moderator

‎08-22-2019 12:53 - last edited on ‎08-23-2019 10:45 by Fitbit Moderator

My Pandora became unavailable about two weeks ago and my Fitbit will no longer connect to my Wifi at home.  Even when it does connect to a Wifi network, it will not allow Pandora to sync.  Has anyone else had this problem? I've tried suggestions to unlink my account, forget the device and reload everything and I'm still experiencing the same problem.  

 

 

Moderator edit: updated subject for clarity

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‎08-23-2019 10:49 - edited ‎03-27-2024 13:01

‎08-23-2019 10:49 - edited ‎03-27-2024 13:01

Welcome to the Community Forums, @Kimmic64. Thanks for all the suggestions you've tried in order to solve the connectivity issues with your Versa. Nice way to go!

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Plug your watch into the charger. Stations download automatically when the watch is charging and in range of your Wi-Fi network, or tap Force Sync Now in the Fitbit app to add the stations to your watch. 

To change the Wi-Fi network your watch is connected to or to make sure your network type is compatible, see How do I connect my Fitbit watch to Wi-Fi? 

If your stations don’t appear to be downloading, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi? and Why won't my Fitbit device sync? Then try again to download your stations.

Maria | Community Moderator, Fitbit


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