Versa not connecting to WiFi

[C_Vooys]

Just received my Versa in the mail today. I’ve spent the last 4 hours trying to connect to my home WiFi. I’ve read all the troubleshooting posts and have attempted every solution I've found. Nothing, I’m quite frustrated, as you can imagine. Are my only 2 options now to call my internet provider and alter my service or return the device? This seems backwards to me but it seems I’ve exhausted all suggested solutions.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @C_Vooys, a warm welcome to the Community.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues connecting your Versa with your WiFi? If you do, I recommend taking a look at the Why won't my Fitbit watch connect to Wi-Fi? article and follow the instructions provided there.

Let me know the outcome. 

[Burzvana61]

I am having the same problem. Took me 3 days to finally get my new Versa to work but it still will not connect to my wifi at home or at work and it won't connect to any Bluetooth devise either. 

[SunsetRunner]

I’ve spent so much time trying to figure it out. I have a lot going on this summer so I’ve given up for now.

Sent from my iPad

[Dustycat1000]

Same thing happening with me. Losing time too. I do a chat they get it working then with in a minute stops seeing WiFi and starts losing minutes. Only a year old. I have spent way too much of my life doing this the last few days. Thankfully I held on to my charge 2 that works just fine. Did you fix it?