Versa not connecting to WiFi

[Stay-C]

So my Fitbit has never seamlessly connected to my WiFi. My WiFi that none of my other electronics have an issue connecting to. I called customer service and they told me that because my WiFi is a dual band, I have to call my internet service provider to have them change settings so the Fitbit can connect.

Ummmm I'm sorry, I just paid 200 for this watch. Why should I have to do any extra steps for this watch to connect? Why are things so difficult when dealing with this watch? No issues with my Charge or Charge 2, now I upgrade so I can exercise to music without my phone and I get this type of product and customer service.

Can anyone suggest a remedy to this issue different than what customer service told me? I already have the return labels emailed to me, I hate to return it but nothing should be this difficult.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @Stay-C.

Thanks for troubleshooting this by yourself, I am sorry to hear about the WiFi issues you are experiencing. I recommend taking a look at the Why won't my Fitbit watch connect to Wi-Fi? help article and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[Stay-C]

This did not work I still continued to have issues with the Versa connecting to WiFi. I have since returned my Versa and purchased the Apple Watch 3. 

[AlejandraFitbit]

I am sorry to hear that you have returned your Versa @Stay-C. If in the future there is an opportunity where we can help you out, do not hesitate to let us know.

Keep the stepping up.