Versa not connecting to WiFi

[Sammy-h14]

Hi all,

I've had my Versa for about 2 months now and it connected to my WiFi without and problems at the time.

I've been struggling to update my Fitbit and now I can’t connect to my WiFi. It doesn’t find any networks and won’t accept the network if I put it in. I’m stuck.

Thanks 😊

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Sammy-h14.

If you are having issues connecting your watch to WiFi, I recommend taking a look at the help article Why won't my Fitbit watch connect to Wi-Fi? and follow the instructions provide there.

I hope this helps, let me know how it goes. 

[Sammy-h14]

Hi @AlejandraFitbit I’ve tried all of this which is why I commented here because none of it has worked.

[Mstyblu]

I'm having the same problem.  I've only had it a week.

[AlejandraFitbit]

Thanks for the update @Sammy-h14 and @Mstyblu welcome to the Forums.

@Sammy-h14, upon checking with our support team I was told that you have already created a case with them. I know they will be glad to help you out and let me know if you need anything else.

@Mstyblu, I would like to know if you have tried the instructions on the link I provided in my previous post? If you haven't, please take a look at it.

Let me know the outcome. 

[Sammy-h14]

The support did not help. I did a factory reset that managed to get it working again.

[AlejandraFitbit]

Those are great news @Sammy-h14.

I am glad to hear that you managed to fixed this and that your watch is now working properly. If there is anything else we can help you with, do not hesitate to let us know.

Happy stepping!