help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not connecting to any device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-14-2020 11:10

‎04-14-2020 11:10

I have a Versa that up until recently has been working well

It lost power completely one day, and after I charged it it was displaying the wrong time.
I tried to rectify the issue by syncing it, only to find that it refuses to connect

I have tried both on an android phone and a Windows 10 computer. Both are running the most updated version of the software and it is connecting to neither

As a point of note, it's not the bluetooth, because the watch is connecting to the phone's music library just fine. It's something to do with the watch itself

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-14-2020 18:20

‎04-14-2020 18:20

It might be Bluetooth. Your watch doesn't connect to your library but becomes a remote control for the app that is playing the music. This used the Versa Classic, not the Versa LE Bluetooth. 

 

Have you cleared the Fitbit's cache on the phone? 

Restarted phone and Versa? 

Removed the Versa as a trusted device in the phones Bluetooth? 

Best Answer
0 Votes