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Versa not connecting to iPhone

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‎06-16-2018 02:56

‎06-16-2018 02:56

Hi

most mornings when I get up my Fitbit versa has lost its connection to my phone, after much messing about I can normally get it connected again. However today I have tried everything but can’t get it to connect, I have ended up removing the versa from my phone and now I can’t get it to connect to add it back.....please help I love my versa but it just does nt stay connected 😢😢

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2 REPLIES 2

‎06-16-2018 05:49

‎06-16-2018 05:49

Not being able to get reconnected nails down a bluetooth issue @LinzLead

Before you do any more trouble shooting turn off the bluetooth in settings of your mobile for a few moments and then back on to see if your Versa is autodiscovered.

If it is tap it and you are good-to-go, if not turn the bluetooth off again, shut down your mobile and turn back on to clear any communication errors. Turn bluetooth back on - does it find your Versa?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎06-16-2018 12:03

In response to wmchapman

‎06-16-2018 12:03

Hi
Thanks for this, I just tried this and just can’t get it to pair yo my
Fitbit so I can set it up any other ideas?
It also has now lost 19 minutes ? Weird
Thanks
Lynnsey


--
Lynnsey Johnson
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